Privacy Policy.

This privacy policy sets out how Karmac-Carlton Limited (“Karmac-Carlton”) uses and protects your personal data.

1. Important information and who we are

Privacy policy

This privacy policy gives you information about how Karmac-Carlton Limited collects and uses your personal data, including when you contact us via our website or by email or phone or via social media (LinkedIn) to make an enquiry.

Controller

Karmac-Carlton is the controller and responsible for your personal data (collectively referred to as “Karmac-Carlton”, “we”, “us” or “our” in this privacy policy).

2. The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data including but not limited to first name, last name, any previous names, title, date of birth and gender.
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  • Contact Data including but not limited to address, email address and telephone numbers.
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  • Enquiry Data including but not limited to details you voluntarily submit in an enquiry, including project information or service requirements.
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  • Financial Data including but not limited to bank account and payment card details.
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  • Transaction Data including but not limited to details about payments to and from you and other details of services you have purchased from us.
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  • Technical Data including but not limited to internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
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  • Usage Data including but not limited to information about how you interact with and use our website and services.
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  • Marketing and Communications Data including but not limited to your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email, social media (LinkedIn) or otherwise. This includes personal data you provide when you:
    • enquire or apply for our services;
    • subscribe to our service or publications;
    • request marketing to be sent to you;
    • enter a promotion or survey; or
    • give us feedback or contact us for any reason.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may collect this data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see further information on cookies below.
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  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, including but not limited to those as set out below:
    • Technical Data is collected from:
      • analytics providers such as Google based inside or outside the UK;
      • various advertising networks based inside or outside the UK;
      • search information providers based inside or outside the UK.
    • Contact, Financial and Transaction Data may be collected from providers of technical, payment and delivery services based inside or outside the UK.
    • Identity and Contact Data may be collected from data brokers or aggregators based inside or outside the UK.
    • Identity and Contact Data is collected from publicly available sources such as Companies House and the Electoral Register based inside the UK.

4. How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

  • Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
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  • Legitimate interests: We may use your personal data where it is necessary to conduct our business and/or pursue our legitimate interests, for example to prevent fraud or enable us to give you the best and most secure client experience or where we feel our services may be relevant, of interest or beneficial to you.
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  • Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to.
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  • Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose.

Direct marketing

You may receive marketing communications from us if you have requested information from us or purchased services from us or we feel our services may be relevant, of interest or beneficial to you; and you have not opted out of receiving the marketing.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us via email at compliance@karmac-carlton.com or via post at 7 Brenkley Way, Blezard Business Park, Newcastle upon-Tyne, NE13 6DS.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for the delivery of our services.

5. Disclosures of your personal data

We may share your personal data where necessary with the parties set out below.

  • Project delivery: trusted contractors, subcontractors, consultants or stakeholders.
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  • Service providers: IT, email or hosting providers.
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  • Legal or regulatory requirements: where required by law.

6. International transfers

We reserve the right to transfer your personal data outside the UK where necessary for our infrastructure/internal arrangements. In any event we will ensure that any transfers do not result in your data being subject to less protection than in the UK.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being lost, used or accessed in an unauthorised way. We also limit access to those who have a business need to know.

8. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including legal, tax, and regulatory requirements. In some cases, we may retain it longer for disputes or anonymise it for statistical purposes.

9. Cookies

Our website uses essential cookies to function and basic analytics cookies to improve services. No advertising or profiling cookies are used.

10. Your legal rights

You have rights under data protection law including access, correction, erasure, objection to processing, data portability, withdrawing consent, and restriction of processing.

11. Contact details

Email: compliance@karmac-carlton.com

Address: Karmac-Carlton Limited, 7 Brenkley Way, Blezard Business Park, Newcastle upon-Tyne, NE13 6DS, UK

Tel: +44 (0) 7754 404 285

12. Complaints

You may complain to the ICO at www.ico.org.uk, but we would appreciate the chance to deal with your concerns first.

13. Changes to the privacy policy and your duty to inform us of changes

We review our privacy policy regularly. This version was last updated in July 2025. Please keep us informed if your personal data changes.

14. Third party links

This website may contain links to third-party websites. We are not responsible for their privacy policies and recommend you review them.